Handle a Booking Request

Bookings > Requests

Visit the Requests tab to see every booking request couples have sent you. Each row is one enquiry waiting on your response - accept it to start the booking, or reject it to decline. You can also click into a request to read the full enquiry first.

Before you start

Wendor blocks acceptance until your setup is complete. If any of these are missing you'll see a guard modal instead of the accept dialog:

• A default contract template - see Create and Manage Contract Templates.
• An email template assigned as Default for Contract - see Set Default Email Templates.
• An email template assigned to the invoice slots - see Set Default Email Templates.
• Default payment terms in Billing Settings.
• A linked Fire account in Billing Settings.

Full walkthrough: Get Set Up to Accept Bookings.

Review a request

1. Open the Requests tab in Bookings.
2. Click the Booking ID (or pick View from the row's ⋯ menu) to open the booking detail page.

1. Read through:
   • Wedding Information - couple email, phone, partner names, getting-ready locations, ceremony and reception venues, country/county, guest count.
   • Package Information - the package the couple picked and its price.
   • Price Information - your default deposit percentage and the calculated amounts.
   • Add-ons - anything the couple added on.
   • Client story - anything the couple wrote about themselves and the day.

Accept a request

1. From the Requests tab, click Accept on the row, or open the booking and click Accept at the top.

1. The Accept Booking modal opens with two choices:

• Review Documents - walk through the contract and deposit invoice in a multi-step modal before sending. Edit any field before pressing send. Best when you want to double-check.
• Accept & Send Documents - Wendor sends the contract and the deposit invoice immediately using your defaults. Fastest path.

1. Pick the option you want and confirm.

What happens on accept

• The booking gets the Booking Confirmed status.
• A chat conversation with the couple is created in Messages.
• The booking moves out of Requests and into the Active tab.
• Your default contract is created on the booking; if you chose Accept & Send, it's sent for signature too.
• Your default deposit invoice is created on the booking; if you chose Accept & Send, it's sent and a payment link is generated.
• The wedding date becomes unavailable in your Calendar for further requests.

Reject a request

1. From the Requests tab, click Reject on the row, or open the booking and click Reject.

1. Confirm in the dialog - "Decline Booking - Are you sure you want to reject this booking?"

1. Click Reject to confirm.

What happens on reject

• The booking gets the Booking Rejected status.
• The booking moves to the Declined / Archived tab.
• The couple is notified.
• The date stays free for future requests.