Forgot or Reset Your Password

Send yourself a reset code, set a new password that meets Wendor's rules, and sign back in.

WAWritten by Wendor Admin

Forgot Password

If you can't remember your Wendor password, use the reset flow on wendor.app/forgot-password. Wendor emails you a code, you enter the code on the reset page along with a new password, and you sign back in.

Step-by-step

1. Start the reset

  1. Open the sign-in page and click Forgot password?.
Sign-in page with the Forgot Password link highlighted below the Sign In button
Click Forgot Password from the sign-in page.
  1. Enter your Email Address.
  2. Click Send Verification Code.
Forgot Password page with an Email Address field and a Send Verification Code button
The Forgot Password page.
  1. Wendor takes you to the reset-password page with your email pre-filled.

2. Enter the code and a new password

  1. Open your inbox and find the Wendor email subject "Wendor App | Reset your password". Copy the 6-digit code.
Wendor App reset-password email with a six-digit verification code
Copy the six-digit code from the reset email.
  1. Back on the reset-password page, enter:
    • The Verification Code.
    • A New Password that meets the rules below.
    • Confirm Password - must match exactly.
Reset Your Password page with Verification Code, New Password and Confirm Password fields, plus a password strength indicator and Reset Password button
Enter the code from the email plus your new password.
  1. Click Reset Password.
  2. A toast confirms "Password reset successfully. Please sign in with your new password to continue." and you're taken back to the sign-in page.

Fields

  • Email Address (required) - the email on your Wendor account.
  • Verification Code (required) - the 6-digit code from the reset email.
  • New Password (required) - must meet all five Wendor password rules:
    • At least 8 characters.
    • At least one uppercase letter.
    • At least one lowercase letter.
    • At least one number.
    • At least one special character.
  • Confirm Password (required) - must match New Password exactly.

Didn't get the code?

Click Resend Code on the reset-password page. A toast confirms "Verification code sent to your email" and a new code replaces the previous one.

Common errors

  • "We couldn't process your request. Please verify your email and try again." - Wendor returns a generic message rather than confirming whether your email exists. This is on purpose, so attackers can't use the form to discover accounts. Double-check you typed the email correctly.
  • "Invalid verification code. Please try again." - the code is wrong or has expired. Use Resend Code to get a fresh one.