About Your Vendor Account

How a Vendor account moves from signup to active, the account states you might run into, and where every account-related action lives in the app.

WAWritten by Wendor Admin

A Wendor account is a single sign-in that ties together your bookings, packages, templates, calendar, and everything else you do in the app. This article maps the full lifecycle - what state your account can be in, what moves it between states, and where every account-related action lives.

The lifecycle in plain words

  1. Sign up with an email and a password. Wendor creates an account in the Email Not Verified state and emails you a 6-digit code.
  2. Verify your email by entering the code. Your account moves to Onboarding Pending and you're auto-signed in.
  3. Onboarding - a two-step wizard collects your contact details and business details. You can't access the vendor app until this is done.
  4. Active - the moment you finish onboarding, your account becomes active. A 14-day subscription trial begins. The starter templates Wendor seeded for your business category are now yours to use.
  5. Optional pauses - Wendor support may temporarily suspend your account, mark it pending approval, reject it, or deactivate it. You can also delete your account yourself, with a 30-day grace window in case you change your mind.

The seven account states

Each account is in exactly one of these states at any time:

  • Email Not Verified - you signed up but haven't entered the verification code yet. Signing in is blocked.
  • Onboarding Pending - you verified your email but haven't completed the two onboarding steps. You can sign in but only the /onboarding page is accessible.
  • Pending Account Approval - your profile has been submitted and is awaiting a Wendor review. Sign-in shows an "Account Pending Approval" modal.
  • Active - fully approved. You have access to the whole app.
  • Account Rejected - the Wendor team reviewed your profile and declined it. Sign-in is blocked with "User is not active, please contact WendorApp support".
  • Deactivated - Wendor support manually deactivated the account. Sign-in is blocked with the same message.
  • Deleted - you requested deletion and the 30-day grace window has passed. The account is gone.

There's also a separate suspended flag (independent from the states above). A suspended account can sign in but lands on an Account Suspended page until support lifts the suspension.

Password rules

Every Wendor password - at signup, after a reset, or via Change Password - must meet all of these:

  • At least 8 characters.
  • At least one uppercase letter (A–Z).
  • At least one lowercase letter (a–z).
  • At least one number (0–9).
  • At least one special character (e.g. !, @, #, $).

Where every account action lives